Customer Data Security Tops ISP Survey of Small Business Patrons

Data Security Tops Small Business Patron Concerns

https://www.flickr.com/photos/jasonbaker/

A recent survey of more than 800 patrons of small businesses examined consumer attitudes toward company web sites, use of social media and responsiveness to product and service reviews. While some findings followed intuition -- such as the preference women express for companies which are active on Facebook -- a surprising outcome was about something else altogether.

More than any other factor, customers cited the need for small businesses to protect the privacy of data they hand over. In other words, expectations are high for companies to crunch data to personalize and target, but even higher for that data to be protected. Fully 79% of respondents cited securing their private data as the highest priority for companies they would patronize.

Note: The full story is a white label report that appears on a major telecomm site. For more, see Storyteller.tech. 

Image credit: Jason Baker (Flickr) 

Cloud Technology: Helping to Level the Playing Field

Army Corps of Engineers: Wellton Border Control Station Construction 2010

Transborder data flows, video "surveillance" for child care and crowdsourced sales leads were three disparate domains where three small businesses leveraged cloud services. This piece emphasizes the ubiquity of cloud services and how cloud services can help to even the playing field against larger competitors.

I would have preferred to interview the principals, but that option was not available to me.

Image credit: Army Corps of Engineers | Flickr 

Google Places: Where a Business Can be Found

Google My Business: Essential for Storefronts and Brands

SNIP This story is about a place that isn’t a place anymore.

Internet giant Google’s initial foray into business listings for search and social media was called Google Places. The idea likely stemmed from a sensible observation: that many businesses offer services to a specific geographical region. That observation is best demonstrated with mobile search. When a hungry smartphone owner is in the vicinity of a restaurant, a search for “pizza restaurant” should, by default, show nearby pizza restaurants, not the headquarters web site for Dominos, Pizza Hut or Little Caesars.

How does this work?  And why, even if there are numerous pizza restaurants nearby, does Google Search only show three restaurants on the search engine results page (SERP)?

Note: The full story is a white label report that appears on a major telecomm site. For more, see Storyteller.tech. 

Image credit: Kevin Dooley 

Growing Loyalty for Loyalty Programs among Small Business

VentureBeat Report on FiveStars

Are small businesses convinced that loyalty programs can work for them, too?  Apparently the VC firms behind FiveStars believe they are. as FiveStars has been rewarded with a third round of $50 million to support the firm and its 350 employees. 

I look at the general outline for loyalty programs and the benefits and risks for small businesses. 

Note: The full story is a white label report that appears on a major telecomm site. For more, see Storyteller.tech.

Coupons: Reports of Death Highly Exaggerated

Coupons (Credit: Hobbies on a Budget Flickr)

SNIP: "To paraphrase Mark Twain, reports of the death of coupons have been greatly exaggerated. Coupons – and their cousins, discount codes -- can play nicely with digital marketing systems. Evidence suggests that coupons still work for a significant number of people, especially in retail. . .

And paper still rules. Inmar estimates that 2.4 billion paper coupons were redeemed in 2015, but only 62 million of those were digital."

White label story produced by +knowlengr | Storyteller.tech.

Limits on Advertising Claims in the US? Check with the FTC

"Can they say that?"

You may be wondering whether the seemingly outrageous claims made by a competitor can be made despite their dubious truth value. Maybe not. 

The FTC offers guidelines for small business advertisers, and one aspect should be evident to everyone. Advertising claims that touch on health and safety will receive particular FTC scrutiny. Digital channels mean that content can be created and distributed rapidly, but not that editorial review is as obsolete as billboard ads. 

The FTC's advice:

· “In most cases, ads that make health or safety claims must be supported by "competent and reliable scientific evidence" - tests, studies, or other scientific evidence that has been evaluated by people qualified to review it.” 

You Surf While They Shear and Shape

Web Site of Hairstyling by Joseph 

STORY SNIP When the likes of Cicily Tyson, The Shirelles, and The Ronettes visited the East Village storefront of Hairstyling by Joseph in the late1950’s, those luminaries were no different from other salon customers of the day – at least in one respect. They expected a selection of magazines to read while they waited.  

Today HSbJ is the largest black hair care salon on the East Coast.

Today the salon’s magazines are supplemented by on-premises Wi-Fi, because, as VP of Business Affairs Adrienne White explained, 

“. . . If you know anything about black hair care, you would know that our clients spend an average of two hours in the salon. And because we have so many professionals who are serviced, it is imperative that we provide them with the Internet access they desire.  A lot of business is conducted during these client visits!”

Full story by Mark Underwood for Renegade | Time Warner Cable Business Class